1. Introduction
This Privacy Policy explains how ABT Global LLC, a computer systems design and computer integrated systems design company located at 6130 Executive Blvd, Rockville, MD 20852-4907, United States, collects, uses, and protects information when you visit our website at https://www.abtglobal.hair or use our services. The website and all services described on it are developed and operated by the developer ABTGlobal.
By accessing this website, you agree to the practices described in this policy. If you do not agree with any part of this policy, you should stop using the website and contact us with any questions before proceeding. This policy applies to the website and to the services we deliver to clients, unless a separate written agreement establishes different terms for a specific engagement. We encourage you to read this policy in full, because the choices you make about your personal information are important to us.
Our business is the design, integration, and operation of computer systems for organizations. Because we work with business customers, the personal information we handle is typically professional contact information, but we apply the same care to every piece of personal data regardless of whether it comes from a business or an individual. This policy describes both the personal information we collect directly and the information that is collected automatically when you browse our website.
2. Information We Collect
We collect two broad categories of information. The first category is information you provide directly. When you complete the contact form on our website, we collect your name, your email address, your phone number if you choose to provide it, and the content of your message. When you email us or call us, we collect the information that is necessary to respond to your inquiry and to deliver the services you request.
The second category is information collected automatically when you browse our website. This includes your IP address, browser type, operating system, the pages you visit, the time you spend on each page, the referring website, and details about the device you are using. We may also infer an approximate geographic region from your IP address so that we can understand where our visitors come from and keep our systems responsive in different regions.
During the course of a consulting engagement, we may collect additional information that you or your organization share with us, such as system inventories, network diagrams, configuration details, and the names of contacts responsible for the technology environment. This information is collected for the purpose of the engagement and is treated as confidential business information as described in our service agreements.
3. How We Use Your Information
We use the information we collect for several clearly defined purposes. We use contact information to respond to your inquiries, to prepare proposals, to deliver the services you engage us for, and to provide ongoing customer support. If you request a consultation, we use the details you provide to prepare an assessment of your environment and to propose an appropriate solution.
We use automatic information to understand how visitors use our website, to diagnose technical problems, to improve the performance and security of our systems, and to make sure the website displays correctly across different devices and browsers. This information helps us build a better website and provide a more reliable service to our customers.
We may use your information to send administrative notices, such as updates to this policy, responses to requests you have made, or notices about a project we are working on together. We do not sell your personal information, and we do not share it with third parties for their own marketing purposes. If you engage us for a project, we use the information you provide to deliver the agreed services and to maintain accurate records of our working relationship, including invoices and service records.
4. Legal Bases for Processing
Where applicable law requires a legal basis for processing personal information, we rely on one or more of the following grounds. We process information with your consent when you provide it through forms and other direct interactions, and you may withdraw that consent at any time by contacting us. Withdrawal of consent does not affect the lawfulness of processing that happened before the withdrawal.
We process information where it is necessary for the performance of a contract with you or with your organization. This includes processing information that is required to deliver a service, to bill for that service, and to maintain the records associated with it. We process information where it is necessary to comply with legal obligations that apply to our business, such as tax, accounting, and reporting obligations.
We also process information where we have a legitimate interest in operating and securing our website, understanding how visitors use it, and running our business effectively. When we rely on legitimate interests, we weigh those interests against your rights and freedoms to make sure the balance is fair and that our processing is proportionate. We keep records of these assessments and review them whenever our practices change in a meaningful way.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to keep the site working correctly and to understand how it is used. A cookie is a small text file that a website stores on your device when you visit it. Cookies help a website remember your preferences and recognize your device on subsequent visits.
We use essential cookies that are required for the basic functions of the website, such as maintaining a secure connection and remembering your session. We may use analytics cookies that help us understand which pages are popular, how long visitors stay on the site, and whether any part of the site is difficult to use or navigate.
You can control cookies through your browser settings, and you may disable or delete cookies at any time. If you disable essential cookies, some parts of the website may not function as intended. We do not use cookies to build advertising profiles about you, and we do not use tracking technologies to target advertising to you across other websites. Any cookies we use are limited to the purposes described in this policy.
6. How We Share Your Information
We share personal information only in limited circumstances. We share information with service providers who help us operate our website and deliver our services, such as hosting providers, email systems, and communications tools. These providers are bound by agreements that require them to protect your information, to use it only for the purposes we specify, and to delete it when our instructions no longer require them to keep it.
We may share information if we are required to do so by law, by a court order, or by a government authority with proper jurisdiction. We will cooperate with lawful requests while taking reasonable steps to protect your information from disclosure that goes beyond what the law requires.
We may share information in connection with a corporate transaction, such as a merger, an acquisition, or a sale of assets. In that event, we will give you reasonable notice before your information is transferred to a new owner, and the new owner will be bound by the same commitments described in this policy. Outside of these circumstances, we will not disclose your personal information to any third party.
7. Data Retention
We retain personal information only for as long as it is needed for the purposes described in this policy. Contact form submissions and related correspondence are retained for as long as we are reasonably able to respond to the inquiry and, where a project follows, for the duration of the engagement and for the record-keeping period required by applicable law.
Automatic information collected for analytics is kept for a period that is sufficient to understand trends and improve the website, after which it is anonymized or deleted. Project records, including invoices and technical documentation, are retained for the periods required by tax, accounting, and professional standards, after which they are securely destroyed.
When information is no longer needed for any permitted purpose, we delete it or render it anonymous so that it can no longer be linked to you. Retention periods are reviewed on a regular basis to make sure they remain appropriate, and we document our retention rules so that deletion happens consistently and on schedule.
8. International Data Transfers
ABT Global LLC is based in the United States, and information collected through our website is processed in the United States. If you are located outside the United States, your information will be transferred to and stored in the United States, where data protection laws may differ from the laws of your country.
When we transfer information to a country with a different legal regime, we take steps to protect your information and to rely on recognized mechanisms for lawful transfer where they apply. This includes reviewing the security practices of our service providers and using contractual protections that require a standard of care comparable to the commitments in this policy.
By using our website or providing your information to us, you acknowledge that your information will be processed in the United States. If you have concerns about international transfers, please contact us and we will discuss the options available to you, including the practical effects of your choice on the services we are able to provide.
9. Security of Your Information
We take the security of your information seriously and apply appropriate technical and organizational measures to protect it. These measures include encryption in transit, access controls that limit who can reach personal information, secure storage of passwords, regular security reviews of our systems, and documented procedures for responding to suspected incidents.
Because our business is computer systems design and integration, security is not an afterthought in our own operations. Our engineers apply the same hardening, monitoring, and response practices to our own infrastructure that we recommend to our clients. We test our systems, keep software current, and restrict administrative access to the smallest number of people who need it.
No method of transmission over the internet is completely secure, so we cannot guarantee absolute security. If we become aware of a data breach that affects your personal information, we will notify you and the relevant authorities as required by applicable law. You can help protect your information by using strong passwords, by keeping us informed of changes to your contact details, and by contacting us directly if you notice anything unusual in our communications.
10. Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information. These rights may include the right to access a copy of the information we hold about you, the right to correct inaccurate information, the right to request deletion of your information, the right to restrict or object to certain processing, and the right to data portability where it applies.
You also have the right to withdraw consent where processing is based on consent, and the right not to be discriminated against for exercising any of your rights. If you live in a jurisdiction that provides additional rights, those rights apply to your information even where they are not listed here.
To exercise any of these rights, contact us at agent@abtglobal.hair and we will respond within the period required by applicable law. We may ask you to verify your identity before acting on a request, so that we do not disclose your information to anyone who is not entitled to receive it. We aim to respond completely and accurately, and if we cannot grant a request, we will explain the reason clearly.
11. Privacy for Children
Our website and services are directed to business customers and are not intended for children. We do not knowingly collect personal information from children under the age of 13. Our services are offered to organizations in a professional context, and the information we handle is generally provided by adults acting on behalf of a business.
If you believe that a child has provided us with personal information, please contact us at agent@abtglobal.hair and we will take steps to delete the information as soon as we are able. We will also review our data collection practices to make sure we are not accidentally gathering information from children.
We encourage parents and guardians to monitor the online activity of the children in their care and to teach them about the importance of privacy online. If you have any concerns about a child and our website, please bring them to our attention and we will investigate promptly.
12. Third Party Links
Our website may contain links to websites operated by other organizations. This privacy policy does not apply to those websites, and we are not responsible for their content or their privacy practices. When you follow a link to a third party website, we encourage you to read the privacy policy of that website before providing any information to it.
A link from our website does not mean that we endorse the third party website or its practices. We review the links we include from time to time, but we cannot control how other organizations handle the information you give them.
If you believe that a link on our website points to content that is inaccurate or misleading, please tell us and we will review the link. Your trust depends on the accuracy of everything we publish, including the destinations we point you toward.
13. Analytics and Advertising
We may use analytics services to understand how visitors use our website so that we can improve it. These services may process information such as your IP address, browser type, pages visited, and device information. The information generated by analytics tools is used to produce aggregate reports about website activity.
We do not use these tools to advertise to you across other websites, and we do not engage in interest-based advertising based on your visits to our website. If you prefer not to be tracked by analytics tools, you may use browser extensions or settings that block such services.
Please note that disabling analytics does not disable the essential functions of the website. The website remains fully usable, and the only effect of disabling analytics is that we receive less detailed information about aggregate visitor behavior, which we use solely to improve the site for everyone.
14. Email and Communications
When you email us or use our contact form, we may retain your message and our replies so that we can provide a coherent record of our communications. We use email to respond to inquiries, to deliver proposals, and to keep you informed about the progress of any engagement we work on together.
We will not add your email address to a marketing list without your explicit consent. You can ask us at any time to stop sending you communications by replying to any message you receive or by emailing agent@abtglobal.hair.
Where we send transactional messages about a project you have engaged us for, those messages are a necessary part of delivering the service and continue until the engagement ends. If you prefer to receive project communications through a different channel, such as a shared project system, we are happy to arrange that.
15. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, in technology, or in applicable law. When we make material changes, we will update the date at the top of this policy and, where practical, notify you by posting a notice on our website.
We encourage you to review this policy periodically so that you remain informed about how we protect your information. Your continued use of the website after a change takes effect constitutes your acceptance of the revised policy.
If we make a change that significantly alters how we use your personal information, we will seek your consent where applicable law requires it. We keep previous versions of this policy available on request, so that you can compare how our practices have evolved.
16. Contact Information
If you have any questions, concerns, or requests regarding this privacy policy or the way we handle your personal information, you can reach us at the following address.
ABT Global LLC
6130 Executive Blvd
Rockville, MD 20852-4907
United States
You can also email us at agent@abtglobal.hair or call us at +19379363112. We aim to respond to privacy inquiries within one business day and to resolve any concern promptly and fairly.
If you believe your privacy concern has not been resolved to your satisfaction, you may also contact the data protection authority with jurisdiction in your location. We will cooperate with any such authority to the extent required by law.