1. Introduction
These Terms of Service govern your access to and use of the website at https://www.abtglobal.hair and the computer systems design, computer integrated systems design, integration, and operations services offered by ABT Global LLC, a company located at 6130 Executive Blvd, Rockville, MD 20852-4907, United States. The website and the services described on it are developed and operated by the developer ABTGlobal.
These terms form a binding agreement between you and ABT Global LLC. Please read them carefully before using the website or requesting any service. If you use the website on behalf of an organization, you confirm that you have authority to accept these terms on behalf of that organization, and these terms will apply to the organization as well as to you personally.
If you do not agree to these terms, you must not use the website or the services. We provide the information on this website as a general description of our capabilities, and the specific terms of any engagement are always set out in the proposal and written agreement that govern that engagement.
2. Acceptance of These Terms
By accessing this website, submitting a contact form, emailing us, or engaging us for any service, you accept these terms and agree to be bound by them. If you do not agree with any provision of these terms, your only remedy is to stop using the website and to refrain from engaging our services.
We may update these terms from time to time, as described in the section on changes to these terms. Your continued use of the website after a revised version is published constitutes your acceptance of the revised terms. For material changes, we will make the revised terms available on this page and update the effective date shown above.
Where a specific engagement is governed by a separate written agreement, that agreement takes precedence over these general terms to the extent of any conflict. In all other respects, these terms continue to apply to your use of the website and to any activity that is not covered by a separate agreement.
3. Definitions
The following definitions apply throughout these terms. The website means the site located at https://www.abtglobal.hair and all pages within it. The company, we, us, and our mean ABT Global LLC, its owners, employees, and authorized representatives.
Client means any person or organization that requests or receives services from the company. Services mean computer systems design, computer integrated systems design, systems integration, automation engineering, security engineering, cloud engineering, managed operations, support, consulting, and any related professional services described on the website or in a proposal.
Confidential information means non-public information disclosed by one party to the other, whether orally, in writing, or electronically, including technical designs, business plans, customer data, and system details, that a reasonable person would understand to be confidential. Personal information has the meaning given to it in our privacy policy.
4. Eligibility and Website Use
The website is intended for use by adults acting in a professional or business capacity. You must be at least 18 years old to use the website and at least the age of legal capacity in your jurisdiction to enter into an engagement with us.
You agree to use the website only for lawful purposes and in a manner that does not interfere with the normal operation of the website or with the experience of other visitors. You must not attempt to gain unauthorized access to any part of the website, to our systems, or to the systems of other users.
We reserve the right to restrict, suspend, or terminate access to the website for any user who violates these terms or who engages in conduct that we reasonably believe is harmful to the website, to other users, or to the public. We also reserve the right to modify or discontinue any part of the website at any time.
5. Our Services
We provide computer systems design and computer integrated systems design services to organizations. Our services include enterprise architecture and design, network and systems integration, cloud platform engineering, automation and workflow engineering, security and compliance readiness, and managed operations and support.
Descriptions of services on the website are provided to give you a general understanding of our capabilities. They do not constitute a binding offer to provide any specific service, and they are not a guarantee that a particular outcome can be achieved in your environment. The scope, schedule, deliverables, and fees for any specific engagement are defined in the proposal and written agreement for that engagement.
We perform our services with professional skill and care consistent with the standards of the computer systems design industry. We will assign qualified personnel to each engagement and will maintain the tools and documentation necessary to deliver the agreed scope of work.
6. Proposals and Engagements
An engagement begins when you accept a written proposal issued by us. Proposals may take the form of a fixed-scope statement of work, a managed services agreement, or a consulting agreement, and each proposal will state the services, deliverables, schedule, fees, and assumptions on which the engagement is based.
Because every environment is different, proposals are based on the information available at the time they are prepared. If, during the engagement, we discover conditions that materially change the scope of the work, we will inform you promptly and will prepare a change order describing the additional work and its cost. We will not perform additional chargeable work without your written approval.
You are responsible for ensuring that the information you provide during the planning of an engagement is accurate and complete. Deliverables are accepted when you confirm in writing that they meet the agreed requirements, or when a reasonable acceptance period stated in the proposal expires without objection.
7. Fees, Invoices, and Payment
Fees are stated in each proposal and are payable according to the payment schedule in that proposal. Unless stated otherwise, project fees are invoiced at agreed milestones, and managed services fees are invoiced monthly in advance. All fees are stated in United States dollars.
Invoices are due within the number of days stated on the invoice, which will normally be 30 days from the invoice date. Late payments may be subject to a finance charge at the rate allowed by applicable law. If payment is more than 30 days overdue, we may suspend work on the engagement until the outstanding balance is paid.
Where a project requires us to incur third party costs, such as software licenses, hardware, or specialized services, those costs will be either included in the proposal or billed as reimbursable expenses with supporting documentation. We will obtain your approval before incurring significant reimbursable costs.
8. Client Responsibilities
To allow us to deliver services effectively, you agree to provide reasonable access to the systems, facilities, and personnel required for the engagement. This includes providing administrative accounts where needed, scheduling maintenance windows, and making knowledgeable staff available for interviews and testing.
You are responsible for ensuring that you have the legal right to authorize the changes we make to your systems and for obtaining any third party consents required for our work. You are also responsible for maintaining the security of your own credentials and for communicating promptly any changes to your contact details or authorized personnel.
Delays caused by a failure to meet these responsibilities may extend the project schedule, and we will notify you in writing if a delay affects the agreed timeline or fees. We will not charge for time lost due to our own failures, but we cannot be responsible for delays caused by circumstances outside our reasonable control.
9. Intellectual Property
All materials we create in the course of an engagement, including designs, diagrams, configuration scripts, automation, documentation, and reports, are owned by us unless a proposal states otherwise. Upon full payment for the engagement, we grant you a perpetual, non-exclusive, worldwide license to use those materials for your own business purposes in connection with the systems they describe.
We retain ownership of our pre-existing tools, methods, frameworks, and internal systems, including any components that we use across multiple engagements. This section does not transfer ownership of our general knowledge and experience, which we are free to use in work for other clients.
Nothing in these terms transfers to you any ownership of software, hardware, or other technology that you license separately from third parties. If we deliver services that rely on third party licenses, we will identify those licenses and you will be responsible for complying with their terms.
10. Confidential Information
Each party agrees to keep the confidential information of the other party in confidence and to use it only for the purpose of the engagement. Confidential information will not be disclosed to any third party except to employees and contractors who need it to perform the engagement and who are bound by obligations of confidentiality.
These obligations do not apply to information that is or becomes public through no fault of the receiving party, information that was already in the possession of the receiving party without restriction, or information that is independently developed without use of the disclosing party confidential information.
The obligations of this section survive the completion or termination of any engagement and continue for a period of five years from the date of disclosure. Nothing in this section prevents a party from disclosing information that it is required to disclose by law, provided that the party gives reasonable notice to the other party where permitted by law.
11. Warranties and Disclaimers
We warrant that our services will be performed with professional skill and care and in accordance with the agreed scope of work. If a deliverable does not meet the agreed requirements, we will correct it at no additional cost when you notify us within 30 days of delivery.
Except for the warranties expressly stated in these terms, and to the maximum extent permitted by law, the website and our services are provided as is and as available, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the website will be uninterrupted, error free, or free of harmful components, and we are not responsible for the actions of third party providers whose services are part of your environment. You are responsible for maintaining appropriate backups and for testing the changes we make in a suitable environment before they reach production.
12. Limitation of Liability
To the maximum extent permitted by law, neither party will be liable to the other for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost data, or loss of goodwill, arising out of or related to these terms, the website, or the services.
Each party total liability for all claims arising out of or related to an engagement, whether in contract, tort, or otherwise, will not exceed the total fees paid or payable by you for the specific engagement giving rise to the claim. This limitation applies regardless of the form of action and survives any termination of the engagement.
Nothing in these terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability for fraud, death or personal injury caused by negligence, or any liability that applies as a matter of law to services provided in your jurisdiction.
13. Indemnification
You agree to indemnify, defend, and hold harmless ABT Global LLC, its owners, employees, and representatives from and against any claims, damages, losses, and expenses, including reasonable legal fees, arising out of or related to your use of the website, your violation of these terms, or your breach of the rights of any third party.
We will give you prompt notice of any claim subject to this indemnification and will cooperate in the defense of the claim. You may not settle a claim on our behalf without our prior written consent, and we may, at our own cost, participate in the defense of any claim using counsel of our choice.
This indemnification does not apply to claims arising from our own negligence or willful misconduct, and it does not affect any rights you may have under consumer protection law that cannot be waived by contract.
14. Third Party Services and Links
Our website may contain links to websites or services operated by third parties. These links are provided for your convenience, and we do not control, endorse, or assume responsibility for the content, policies, or practices of any third party website.
When we deliver services that involve third party platforms, such as cloud providers, software vendors, or telecommunications carriers, our services are governed by these terms, but the underlying platform terms are between you and the third party. You are responsible for reviewing and accepting those terms.
If you follow a link from our website to a third party service, you do so at your own risk, and you should review the terms and policies of that service before using it. We are not a party to any transaction between you and a third party reached through a link on our website.
15. Acceptable Use of the Website
You agree not to use the website in any way that violates applicable law or that could damage, disable, overburden, or impair the website or interfere with the use of the website by any other person.
You agree not to attempt to gain unauthorized access to any part of the website, to our servers, or to any system connected to the website, and not to engage in any automated collection of content from the website, including scraping, harvesting, or mining, without our prior written consent.
You agree not to submit through the website any content that is unlawful, defamatory, threatening, obscene, or that infringes the rights of any third party. We reserve the right to remove any user content and to report unlawful activity to the relevant authorities.
16. Suspension and Termination
Either party may terminate an engagement by giving written notice in accordance with the notice provisions of the applicable proposal. We may also suspend work immediately if payment is materially overdue, if you breach an obligation that is essential to the engagement, or if we are required to do so by law.
Upon termination, you will pay for all services performed and expenses incurred up to the date of termination, and we will deliver any completed work products and return or destroy confidential information as you direct. Termination does not affect rights and obligations that accrued before the termination date.
Sections that by their nature should survive termination, including intellectual property, confidentiality, limitation of liability, indemnification, and governing law, will continue to apply after the engagement ends.
17. Changes to These Terms
We may revise these terms from time to time to reflect changes in our business, changes in the law, or changes in how the website works. When we make material changes, we will update the effective date at the top of this page and, where practical, notify you by posting a notice on the website.
Material changes to these terms will apply to your use of the website after the revised terms are published. Changes that apply to an existing engagement will only take effect with your written agreement or as required by law.
You should review these terms periodically to stay informed of any updates. Your continued use of the website after the publication of revised terms constitutes your acceptance of those revised terms.
18. Governing Law and Dispute Resolution
These terms and any engagement governed by them are governed by and construed in accordance with the laws of the State of Maryland, United States, without regard to its conflict of laws principles. The application of the United Nations Convention on Contracts for the International Sale of Goods is excluded.
Any dispute arising out of or related to these terms or an engagement will first be addressed through good faith negotiations between the parties. If the dispute is not resolved through negotiation within 30 days, either party may seek resolution through the state or federal courts located in Montgomery County, Maryland.
Each party submits to the exclusive jurisdiction of those courts for the purpose of any proceeding arising out of these terms and waives any objection based on venue or inconvenient forum. The prevailing party in any legal proceeding will be entitled to recover its reasonable legal fees and costs.
19. Entire Agreement
These terms, together with any proposal or written agreement for a specific engagement and our privacy policy, constitute the entire agreement between you and ABT Global LLC regarding the subject matter of these terms and supersede all prior agreements, understandings, and representations.
If any provision of these terms is held to be invalid or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect. The failure to enforce any provision of these terms will not constitute a waiver of that provision or of any other provision.
No waiver of any term will be effective unless it is in writing and signed by the party against whom the waiver is asserted. Nothing in these terms creates any relationship of partnership, agency, or employment between the parties, and neither party has authority to bind the other without prior written consent.
20. Contact Information
If you have any questions about these terms, about an engagement, or about the website, you can reach us at the following address.
ABT Global LLC
6130 Executive Blvd
Rockville, MD 20852-4907
United States
You can also email us at agent@abtglobal.hair or call us at +19379363112. We aim to respond to all inquiries within one business day.
For questions relating to privacy and personal information, please refer to our privacy policy and to the contact details set out there. We are happy to answer any question about how we work before you decide to engage us.